Customer Service

We would like to welcome you in our shop/showroom. We do ask you to make an appointment in advance, so we can give you all the attention and advice you need when choosing your material and clothing. Make an appointment via the online calendar.

If there is no suitable time available in the calendar, or if you want to come by on the day itself, please call us. The phone number is 06-51373526.

This can be done by cash, or by pin. We have an ATM machine in the showroom.

In that case, we will offer you an alternative comparable product. Of course we will reimburse you for any price difference. If there is no alternative or the alternative offered is not to your liking, we will cancel the order and refund the invoice amount.

The refund of the amount paid by you will take place as soon as possible, but at the latest within 14 days from the moment of withdrawal.

All prices include VAT.

Orders placed on workdays before 4 p.m. will be offered to Post NL the same day. In principle, Post NL delivers within the Netherlands the next day.

Outside the Netherlands, the delivery time depends on the delivery time Post NL uses per country.

For the following countries, the indication of the delivery time is:
Belgium: 1-3 days
Germany: 1-3 days
France: 2-3 days
Luxembourg: 3-5 days
Portugal: 3-6 days
Spain: 2-5 days
Italy: 2-5 days
Hungary: 3-5 days
Romania: 4-7 days
Czech Republic: 3-5 days

Information on delivery times for other countries within Europe or the rest of the world can be found at https://www.postnl.nl/.

Shipping costs within the Netherlands are € 3.95 and free for orders over € 30.

• Other countries within Europe, Switzerland and United Kingdom: € 4,95 and free for orders above € 30,--.
• Counties in North and South America: € 25,--.
• Rest of the world: € 35,--.

Yes, all purchases made through the All-American Sports website are subject to a 14-day cooling-off period.

The cooling-off period begins upon receipt of the order. This means that if a purchased product does not meet your expectations, you have the right to revoke your order within 14 days of receiving the order.

After that, you have another 14 days to return the product. The cooling-off period does not apply to purchases made to the buyer's specifications. Custom-made products are therefore excluded from this right.

Before returning items, we would appreciate if you notify us in advance by email. The product must not be used or damaged (you do of course have the right to try the product). In case the product is clearly used and/or damaged, we reserve the right to deduct the damage from the amount to be refunded.

To ensure prompt processing, it is important that you include the following information with your return:

Name
Invoice number and invoice date
Reason for return
Your bank account number

Returns can be sent to:
All-American Sports
Antony van Dijckstraat 15
5143 JB Waalwijk

Return shipments can be sent to:

All-American Sports
Antony van Dijckstraat 15
5143 JB Waalwijk

You will receive a refund of the purchase price of the product from us within a maximum of 14 days.

No, the cost of returning the product is at your own expense.

The refund of the amount paid by you will take place as soon as possible, but at the latest within 14 days from the moment of withdrawal.

All-American Sports guarantees that the goods to be delivered meet the usual requirements and standards that can reasonably be set at the time of delivery and for which they are intended in normal use in the Netherlands.

Should it become apparent after delivery that the item does not meet the usual reasonably set requirements and standards, we ask you to inform All-American Sports of this as soon as possible after discovery, but no later than two months after discovery. This can be done through the contact form below or by phone (+31 (0)6-51373526). Within no later than 7 days thereafter, the consumer will be contacted.

In addition to the warranty provided by the manufacturer of the case for it, All-American Sports conforms to the legal warranty for the products offered on the website.

Gymnastics wear warranty
For gymnastics apparel, no warranty is given for improper use (e.g. labels cut out of suit), normal wear and tear (including peeling and fading of color and/or sheen of the fabric), no or insufficient maintenance (including no or insufficient washing after use), color bleeding (which can occur when combining light and dark colors in a suit or combined with shorts)

Warranty baseball and softball bats
For baseball and softball bats, All-American Sports offers a warranty for 1 month after purchase against cracks, breaks and the occurrence of dents.

No warranty on bats will be provided:
- for minor dents, cracks and noises that do not affect normal use- on wooden bats;
- for use of all aluminum and composite bats below 15 degrees;
- for use on a pitching machine;
- for use by an age group other than that for which the bat is intended;
- for use other than for personal use (for example, if one and the same bat is used by an entire team and thus logically shortening its life span). If a bat looks like it has been used extremely much in a short period of time, the warranty is also void.

Baseball and softball gloves warranty
For baseball and softball gloves, All-American Sports offers a three-month warranty on all-leather gloves. On recreational gloves partially made of vinyl and laces, whether leather or not, this warranty does not apply.

Baseball and softball shoes warranty
For baseball and softball shoes, All-American Sports offers a warranty on manufacturing defects (e.g., broken spikes and loosened or torn soles) for 1 month after purchase. This warranty does not apply to minor tears or imperfections that do not interfere with normal use of the shoe. No warranty is provided for broken shoes resulting from use by pitchers.

Complaints about products delivered, or about the service provided by All-American Sports, can be made known using the contact form below.

After receiving the complaint, we will contact you within no more than 7 days to discuss the complaint and consult with you on how we can eliminate or resolve your complaint.

Also, you can submit your complaint to the Dispute Commission through the European ODR Platform (http://ec.europa.eu/consumers/odr/)